With everything online today, it is no wonder that paperless billing is becoming increasingly popular too. Switching from paper bill to electronic bill has a lot of benefits. For one, it is more environment-friendly. Many businesses also claim that paperless billing is more cost-effective. With regard to customers’ security, however, is paperless billing safer than paper mail?
Personal Data is More Vulnerable in Paper Bill
Identity theft is more likely in paper bills due to human error or negligence. The paper bill could get lost in transit or the mail carrier might deliver it to the wrong address. If the rightful owner receives the paper bills, security isn’t fail-safe as well, as there’s the risk that the person could lose the paper bills. Electronic billing minimises these security risks. With the use of document management software, the company could email the bill directly to the customer’s personal account at a scheduled time.
SSL Certificates Protect the Billing Information
Secure sockets layer (SSL) certificates improve the security of electronic billing systems by ensuring a safe link between the customer’s browser and the company website. Whenever customers receive their paperless bill, the SSL certificates encrypt all the sensitive information exchanged in the process. The encrypted data may include login credentials and other customer payment information.
Customers Can Manage their Information in an Online Account
Paperless billing allows customers to manage their sensitive information through an online account. Every account has a unique username and password. So only the rightful owner has access to the account, as well as the sensitive information.
Compared to paper billing, electronic billing provides more security measures to protect the personal data of the customers. More than being an eco-friendly and cost-effective solution, paperless billing is a secure process that prioritises the importance of protecting the customers’ information.